![]() ![]() If you don’t receive a response within a reasonable amount of time, you can escalate the issue by going to the seller’s profile and clicking “Contact shop owner” to file a complaint. Fortunately, there are steps you can take to resolve the issue and get your money back.įirst, try contacting the seller to see if there’s a reason for the delay. While most Etsy sellers are reliable and prompt, there are times when an order may never be shipped, leaving you in a bind. It is what it is.īut the USPS will not be able to help you, online, on the phone, or in person, and the package was either delivered along time ago or lost in the mail which is less likely, but since there is no delivered status, any claim will be resolved in the buyers favor, so you should plan to ship a replacement or refund, and if you do ship a replacement you should use proper tracking on the second shipment.If you’re an avid Etsy shopper, you know how frustrating it can be when your order doesn’t arrive on time or doesn’t arrive at all. So I have just come to terms with the fact that in exchange for every negative rating I earn an extra $95 before taxes. I have found that I get one negative review or rating for about every $95 in postage I save. I ship about 100 packages per day, 25 of them using Etsy‘s pseudo-tracking on flats. The bad news is that many times the item actually is not delivered yet or is lost and the customer actually does not receive it. They will see the delivered status and close the case in your favor if the customer claims it is not delivered. The good news is that a delivered status shown with an Etsy is good enough for Etsy to support you as a seller in case a claim or case arises. It is a way to save money on shipping flats versus using parcel rate postage, however it is inconsistent at best and USPS marks those packages as delivered usually when they get to the general destination area and could be up to three days before actual delivery. It is not a valid USPS tracking number as it never gets scanned by a human upon delivery, so you will not be able to track it on the USPS website. What you see in Etsy order status is a Pitney Bowes tracking number that is scanned by certain USPS sorting equipment on its journey. Resources for New Sellers Etsy Seller Handbook Quick Start Guide for SellersĬritiquing Your Shop Reddit Etsy Team /r/Random_Acts_of_Etsy/ This subreddit was created to help separate the seller discussion from getting buried under a deluge of item posts, so please respect this rule and the spirit of the subreddit. All other milestone posts will be removed. ![]() Milestone posts must also include information or story about how you achieved that milestone. You are welcome to post to celebrate milestones. Please do not submit posts to items unless you have a specific question or are looking for constructive criticism on the item. This is an open minded community, so please feel free to post any questions you might have about your store. This subreddit was created to encourage discussion between sellers on techniques for running a successful Etsy store. If you've just joined, please introduce yourself and post a link to your store and some information on the items you sell, your Etsy history, etc. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |